Last Updated: 27 August 2025
For the purposes of this Privacy Policy:
“Platform” – The Firewood Fetch mobile application, website, and any related services, APIs, or tools provided by us.
“User” – Any individual or legal entity accessing or interacting with the Platform as a buyer, seller, or visitor (guest).
“Personal Data” – Any information relating to an identified or identifiable natural person, as defined under applicable laws.
“Processing” – Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, and deletion.
“Third Party” – An entity or individual not directly controlled by Firewood Fetch but engaged to provide necessary services.
“Applicable Laws” – Includes, without limitation, the Australian Privacy Act 1988 (Cth), the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA), and other privacy regulations relevant to your jurisdiction.
Entity Name: Firewood Fetch Pty Ltd
Business Address: PO Box 397, Gosnells WA 6990, Australia
Contact Email: info@firewoodfetch.com
We may collect the following categories of Personal Data, either directly from you, automatically through your use of the Platform, or from third parties:
Identity Data – Name, date of birth (if provided), and account identifiers.
Contact Data – Email address, phone number, billing/delivery address.
Account Data – Username, hashed password, profile settings, account preferences.
Verification Data – Government-issued ID, driver’s license, ABN (for business verification).
Payment Data – Transaction IDs, billing details (processed via Stripe, PayPal, Google Pay — no raw card data stored).
Geolocation Data – GPS coordinates, mapped delivery/pickup locations, IP-based location.
Listing Data – Firewood types, product descriptions, pricing, photos.
Communications Data – In-app chat, customer service tickets, email correspondence.
Ratings & Reviews – User-submitted feedback and ratings.
Technical Data – Device type, OS, browser, IP address, log files, language settings, cookie identifiers.
Usage Data – Search history, click activity, time spent, order history, saved listings.
We process your data under the following lawful bases:
Consent – For marketing, optional features, or additional data you provide.
Contract – To create accounts, process transactions, and provide services.
Legitimate Interest – Fraud prevention, analytics, service optimisation, dispute resolution.
Legal Obligation – Compliance with tax, regulatory, and law enforcement requirements.
We use cookies, pixels, and similar technologies to:
Authenticate user sessions.
Save search filters and preferences.
Measure traffic and usage patterns (Google Analytics, Firebase Analytics).
Run marketing and retargeting campaigns (Meta Ads, Google Ads).
You may control or disable cookies in your browser settings, but some features may not function properly.
We process your Personal Data to:
Create and manage buyer/seller accounts.
Match users with sellers based on location and filters.
Verify licensed sellers and issue verification badges.
Process and track orders and payments.
Enable in-app messaging.
Display and promote listings.
Provide customer support and dispute resolution.
Detect fraudulent or prohibited activity.
Analyse usage for optimisation.
Send promotional offers and updates (opt-in only).
We only share data with trusted providers essential for the Platform:
Payment Processors – Stripe, PayPal, Google Pay.
Hosting & Infrastructure – Firebase (Google Cloud).
Mapping & Geolocation – Google Maps, Google Places API.
Marketing & Analytics – Google Analytics, Meta Ads, Google Ads.
Email & Notifications – Email service providers and push notification systems.
We do not sell or rent your Personal Data.
If you opt in, we may send:
Promotional offers and discounts.
Pro subscription updates.
“Support the app” donation or tip requests.
You may withdraw consent at any time by:
Clicking unsubscribe in an email, or
Contacting info@firewoodfetch.com.
We do not use automated decision-making or profiling that produces legal or significant effects on users. Any recommendations (e.g., listings) are optional and non-deterministic.
The Platform is not directed to children under 13 years of age.
We do not knowingly collect data from children under 13.
Users under 18 may only use the Platform with parental or guardian consent.
Depending on your jurisdiction, you may have the right to:
Access your Personal Data.
Request corrections.
Request deletion (“Right to be Forgotten”).
Restrict or object to processing.
Receive a portable copy of your data.
Withdraw consent.
Lodge a complaint with a regulator (OAIC in Australia, EU DPA, etc.).
Requests can be sent to info@firewoodfetch.com. We will respond within legal timeframes.
Your Personal Data may be transferred to and stored in Australia, the US, the EU, and other countries.
We implement Standard Contractual Clauses (SCCs) and equivalent safeguards for adequate protection.
We implement reasonable measures, including:
HTTPS/TLS encryption.
Encrypted cloud storage.
Hashed & salted passwords.
PCI DSS compliance (via processors).
Access controls and activity logging.
Regular vulnerability scans and penetration testing.
We retain Personal Data:
As long as your account is active.
As necessary for legal compliance, dispute resolution, and enforcement.
Order history, reviews, and transactional records may be retained for integrity.
If a breach occurs, we will:
Notify affected users promptly (where required).
Notify regulators within legally mandated timeframes.
This Policy is governed by the laws of Western Australia. Any disputes shall be resolved exclusively in its courts.
We may update this Policy periodically. Changes will be posted on our Platform with an updated “Last Updated” date.
Continued use after changes constitutes acceptance.
For questions about this Privacy Policy, contact:
Firewood Fetch Pty Ltd
PO Box 397, Gosnells WA 6990, Australia
Email: info@firewoodfetch.com